How to set auto-reply using keywords in SocialBot Messenger Bot

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By Sumit Jadhav

updated over 1 year ago

In this article, you will get to know how to auto-reply using keywords in the SocialBot Messenger Bot.

Note :
Make sure you have the following things-

  1. You must have SocialBot login and access to the Messenger Bot feature.
  2. Make sure that you must connect to Facebook.
  3. Your bot connection must be active. If not, please read this help article. https://www.zapapps.io/help/how-to-enable-bot-connection-for-facebook-in-socialbot/

Read this article, or you can watch the following video:- 

How to set auto-text reply using keywords in SocialBot Messenger Bot

Step 1:
Go to the messenger bot option available on the left menu bar, then click on the Action Button of SocialBot Settings.

Step 2: Click on the 'Bot reply' setting option.

Step 3: Click on the 'Add bot reply' button.

Step 4: Add bot name.
Note:- Name must be related and unique.

Step 5: Keywords that you want to reply to customers through the bot.
Note:- Add keywords comma-separated to reply based on keyword detected in message automatically.

Step 6: Select what type of reply you want to send to the customer.

Step 7: Enter your bot reply Message and then click the 'Submit' button.

Great! You automatic reply chatbot is ready to help you. 

If you are still facing a problem, feel free to contact us. Just click on the chat icon.

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